[Company Description]
Global Medical Device Company

[Responsibilities]
As a Customer Support Specialist joining a newly acquired company you will be responsible for quote entry, order entry, and other customer support related activities to create an exceptional customer experience.

• Enter and process all incoming orders (EDI, web portal, emails and phone calls)
• Respond to all customer queries in a timely manner and accurate way
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits established
• Maintain customer records by updating account information
• Understand products and services and answer general customer inquiries
• High level of satisfaction around creating an exceptional customer experience

[Requirements]

• Bachelor's degree or equivalent work experience
• 3-5+ years in a Customer Support related role
• Experience with MS Excel
• Strong written and verbal communication
• ERP Experience (SAP is preferred)
• Able to read and write English
• Medical/Life Science work experience also preferred but can be trained if no previous experience

[Employment Type]
Full time

[Salary]
6 Million 〜 9 Million Yen
(Experiences and skills will be considered)

[Location]
Tokyo

[Welfare]
Social insurance

[Holidays]
Full 2 holiday week system (Sat/Sun) national holidays
New year's holiday
Annual Leave