Client Support Consultant for Global Analytics Tool

勤務地 Tokyo, Japan
職種 派遣
給与 ¥1800.00 - ¥2300.00 per hour
専門 消費財・日用品・サービス・小売・広告,
Sub-specialization セールスマネージャー / キーアカウントマネージャー,
お問合せ Eduard Gherasim
参照 JO-1905-417224
see Eduard's jobs

[Company Description]
Global Financial Service Company

[Responsibilities]

  • Understand application suite A and its underlying framework at a practical level and use this knowledge to effectively respond to client queries
  • Monitor client support requests, both via email and phone, and resolve in a timely manner including follow ups and all necessary communication

Support Client Relationship Managers (CRMs) in Japan regarding specific requests from their clients regarding application suite A

  • Provide basic product training to clients; be able to discuss detailed technical aspects about application suite A
  • Liaise with Visa staff (both in Japan and Singapore) to address any specific questions from clients that are not able to be directly addressed within Client services team
  • Capture request details such as nature of problem, decisions made, actions involved, final resolution as well as escalations required if any. Publish these as part of periodic status reporting to management

[Requirements]

  • Fluent in Japanese, Business proficiency in English
  • Payment industry knowledge preferred, although not essential
  • Expert knowledge in MS Office applications (Excel, Word, PowerPoint)
  • Self-starter, able to operate with minimal supervision and oversight
  • Ability to multitask and handle multiple ongoing support requests at once. Ability to effectively prioritize requests based on urgency, importance and other project directives
  • Ability to write and present effectively, both in-person and over the phone/web meeting
  • Strong Prioritization, Project Management ability
  • Ability to work under tight deadlines

[Employment Type]
Haken staff

[Work location]
Tokyo

[Length of contract]
~ for 6 months

[Hourly Salary]
1800 Yen ~ 2300 Yen
(Experiences and skills will be considered)

※Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.