Client Service - Financial Services Company

勤務地 Tokyo, Japan
雇用形態 正社員
給与 ¥7000000.00 - ¥10000000.00 per annum
専門 銀行・金融・保険,
職種 オペレーション / ミドル・オフィス,
お問合せ Yusuke Genma
参照 JO-2102-454976
about Yusuke Genma

Note: Fluent ~ Native level Japanese required

[Company Description]
Multinational Financial Services Company

[Responsibilities]

  • Works with external clients to resolve day-to-day issues and direct them to appropriate resources.
  • Supports clients in addressing operational and technical questions or issues and ensuring requests are executed.
  • Applies problem solving skills based on precedence and experience.
  • Uses communication skills to deliver high quality service to a specialized client base.
  • Provides clients information related to our products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed.
  • Leverages a general understanding of our broader services and offerings.
  • Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed.
  • Tracks information related to general client issues and needs to support business development efforts.
  • Participates in internal activities and initiatives designed to improve the client experience. No direct reports
  • Supports a selected number of client accounts of limited complexity.

[Requirements]

  • Bachelors degree or the equivalent combination of education and experience is required.
  • 1-5 years of total work experience.
  • Experience in an operational area and/or client services.
  • Language requirement - Minimum business level English / Japanese
  • JSDA certification is preferred

[Employment Type]
Full time

[Salary]
7〜10M

[Location]
Tokyo

[Welfare]
Social insurance

[Holidays]
Full 2 holiday week system (Sat/Sun) national holidays
New year's holiday
Annual Leave

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