Client Development Manager - Financial Service Company

Location: Tokyo, Japan
Job Type: 正社員
Salary ¥9000000.00 - ¥12000000.00 per annum
Specialization: 製造業(電気・電子・機械・自動車・化学・その他)
Sub-specialization 営業, ビジネスディベロプメント
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お問合せ Trang Nguyen
参照 JO-1905-418151
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[Company Description]
Global Financial Service Company

[Responsibilities]
Client Development Manager (CDM) is a senior level position who is able to leverage knowledge of the commodity industry to enhance relationships with some of our strategic customers that are key influencers. CDM will leverage his/her understanding of the Client's core business spanning upstream, midstream and downstream to help latter realize bottom line benefits from the use of our products. Due to the breadth of knowledge, the CDM brings to the relationship they will be the guardian of this relationship, orchestrating the deployment of corporate-wide resources to provide value to our key accounts. CDM is responsible for the development and maintenance of long-term relationships with our defined customer base to ensure a high level of customer satisfaction. Whilst safeguarding the existing business, CDM should also identify and drive new business opportunities, influence the broader adoption of our existing services thereby entrenching our brand further into the Client environment. As the customer advocate, CDM must also provide actionable customer feedback that will enhance our products and service to earn client trust and business.

Managing Key Account Relationship and Service Level Agreement (SLA)

  • Main point of contact/liaison - accountable for the experience the customer has with us
  • Considers both the big picture as well as the day-to-day when managing the account
  • Develops and builds meaningful and lasting relationships with key and influential contacts
  • Effectively navigates around client organizations and leverages internal cross functional resources to create value
  • Continuous investigative and collaborative contact with customers to gather strategic information about their business, understands their issues, uncovers unrecognized problems providing solutions to them
  • As owner of the SLA, co-ordinates with all other functions and third parties to help ensure service levels and value add offerings are attained and customer needs are met
  • Acts as a broker of capabilities or services for client, advocates internally and facilitates the involvement of our various functions (sales, editorial, client services, marketing) to achieve common goals for the client and for us
  • Understands the client usage of product/services and help define potential use cases or enhancements of new products to benefit client
  • Monitors and reports on the health of the relationship with the Client

Lead Generation - Driving Increased Usage and Adoption of New Services

  • Plays an instrumental role in the sales cycle by researching customer business, identifying and qualifying leads, involving sales to negotiate and close opportunities
  • Promotes non-benchmark services and identifies new product development needs by working across functions within the customer organization to understand their needs
  • Contribute relevant input to product launch, our forums, conferences and marketing plans
  • Seeks out cross and up selling opportunities
  • Drives interest in trials and demonstrations, participating in their presentation and drive customer buy in for product discussions or testing
  • Responds to incremental sales and incoming orders, processed via the sales administrator

Retention

  • Close collaboration with the sales managers and internal stake-holders
  • Prevents cancellations and mitigates risk by ensuring existing clients continue to derive value from our services
  • Devise value-add plan for clients with enterprise-wide licenses by working closely with the sales Managers, client Services, commodity specialists, marketing and content team to drive increased usage and broader adoption

Reporting

  • Communicates potential client and/or market shifts, changes or reactions, as well as client needs back to appropriate levels
  • Monitors and reports on use of our services and usage levels ○ Contributes to account Plan and participates in plan implementation
  • Works with CDMs within the region to drive a uniform customer experience and across regional boundaries to ensure the customer account plan is developed and executed consistently and effectively
  • Provides status risk and opportunity, competition know how and product development needs
  • Updates CRM
  • Monthly activity reporting

[Requirements]

  • Experience in managing client relations within global and/or strategic accounts preferably in Energy sector
  • Communication and presentation (verbal/ written) skills to add value to the customer by distilling, summarizing, interpreting and communicating information
  • Ability to develop multiple levels of relationships within an account of a strategic nature
  • Ability to create and identify needs using consultative sales techniques
  • Planning and organizational skills, able to prioritize
  • Frequent travelling required around the region at least once or twice a month

[Employment Type]
Full time

[Salary]
9~12M

[Location]
Tokyo

[Welfare]
Social insurance

[Holidays]
Full 2 holiday week system (Sat/Sun) national holidays
New year's holiday
Annual Leave

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We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.