CRM Manager IT Division - Luxury Fashion Brand

勤務地 Tokyo, Japan
職種 正社員
給与 ¥7000000 - ¥9000000.00 per annum
専門 テクノロジー・デジタル・通信,
Sub-specialization CRM, ビジネスインテリジェンス,
お問合せ Alexander Richardson
参照 JO-1909-426436

[Company Description]
Global Luxury Fashion Company

[Responsibilities]
CRM Business Analysis Consultant

Responsible for identifying, developing, and deploying end-user solutions in the corporate CRM system. Through your deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementation support and end-user training as required. You also contribute to project planning, implementation, and requirements gathering efforts across CRM projects.

Day-to-day you will:

  • Translate business requirements into CRM business solutions
  • Identify key stakeholders for requirements gathering; elicit and document requirements and validate against scope
  • Work with third-party vendors that are engaged in making any modifications or upgrades to the CRM system
  • Contribute to requirements management, including approval, communication, traceability, and asset re-use
  • Contribute to transfer of functional requirements to development and test team members
  • Leverage CRM workflow technology to automate business processes
  • Determine, in collaboration with business and IT stakeholders, modifications and/or upgrades needed to the CRM system in order to meet evolving business requirements
  • Stay informed on updates and new releases in CRM technologies
  • Educate end users on CRM functionality, as needed


[Requirements]

  • 5+ years of experience in the retail industry with proven experience in MNC
  • Expertise of Salesforce.com (Marketing Cloud and Service Cloud) and business solution implementations
  • Strong knowledge of CRM issue diagnosing and troubleshooting, especially linked to Japan context
  • Good interpersonal, problem solving, conflict resolution, facilitation.
  • Good verbal and written communication skills (fluent both Japanese and English)


[Employment Type]
Full time

[Location]
Tokyo

[勤務時間]
9:30〜18:00(7.5h)休憩1時間
フレックスタイム制度あり
テレワーク制度あり

[給与]
700〜900万円
(能力・経験を考慮し当社規定により決定します。)

[待遇・福利厚生]
各種社会保険完備
交通費全額支給
死亡時見舞金
結婚・出産祝金
社製品購入制度
健康診断・人間ドック補助優待
保養所/宿泊施設/スポーツクラブ/語学研修等優待
社内行事多数

[休日休暇]
完全週休2日制(土日)
祝日・有給休暇、年末年始休暇、病気休暇、慶弔休暇、保存休暇

[選考プロセス]
書類選考、面接数回を予定

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