Application Support - IT Service Company

Contract Type: Contract
Salary: ¥4000000.00 - ¥6000000.00 per annum
Specialization: Technology & Digital, Telecommunication,
Sub Specialization: Programmer,
Contact: Tony Ellis
Reference: JO-2012-452813

[Company Description]
Global IT Service Company

Location: Tokyo and Fukuoka, Japan

1. Responsibilities:

  • Response, diagnosis, resolution and tracking by phone, email and chat of Technical support queries and community support cases or forum threads.
  • Maintain response and resolution speed as defined by SLOs;
  • Keep high customer satisfaction scores and follow quality standards in 90% of cases.
  • Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
  • Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis.
  • Reactively file issue reports to Product Engineering team , build documentation, procedures, document desired behavior and/or steps to reproduce, and suggested code-level resolutions for complex product bugs, assist engineers to drive bugs to resolution. Perform community management tasks as needed by the business.

2. Skills /Competencies:

  • Degree in IT / Computer Science / related discipline with 2+ years of experience in IT industry as a Support Engineer with Development experience.
  • Experience in enterprise level Product Support experience.
  • Knowledge on developing applications and deployed in GCP or related cloud platforms.
  • Experience in Developing and supporting User Interface (UI) Rich Web Applications, and Web Service Applications using Front End/User Interface (UI) Technologies like Object Oriented JavaScript and related frame works, Type Script, HTML5, CSS Frameworks.
  • Experience in Any standard webserver and related framework
  • +1 years of Experience in developing and supporting RESTFULL Web API's using Java and Python core framework.
  • Experience in Unix/Linux commands and shell scripting

etc... Preferred:

  • Experience in designing DB schemas for SQL and Non-SQL DB's.
  • Google Cloud certification (GCP)

4 ~ 6 Million yen
(Experiences and skills will be considered)

※Please click "apply" if you are interested in the job.
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