Customer Service Operation Lead - 製薬会社

勤務地 Osaka, Japan
職種 正社員
給与 ¥8000000.00 - ¥13000000.00 per annum
専門 テクノロジー・デジタル・通信,
Sub-specialization ビジネスアナリスト, プロジェクトマネジメント,
お問合せ Nobuaki Nishijima
参照 JO-2008-445824
about Nobuaki Nishijima

※Applicants must have permission to work in Japan and required fluent ~ native level Japanese.

[Company Description]
外資系製薬会社

[Responsibilities]

  • Establish efficient business process to help users fully compliant with rules and regulations.
  • Lead system development and enhancement to embed digital solution into the business process.
  • Plan and implement risk management measures to minimize various operational risks and to respond promptly against troubles.
  • Keep running systems to ensure the data is accurate and consistent.
  • Make compliance a priority and enforce zero tolerance policy for compliance violations.
  • Carry out training and communication to enhance effective use of data and system
  • Advise and help outsourced service providers

[Requirements]

  • University degree or above
  • At least three years of working experience in the pharmaceutical industry
  • Substantial knowledge in CRM, Event Management and/or Data Management
  • Knowledge of Pharmaceutical laws and regulations (i.e.: Fair Competition Code and JPMA Promotion Code)
  • Experience of user support and communication with internal / external customers
  • Excellent communication and interpersonal skills
  • Fluent in Japanese
  • Business level of English (TOEIC 730+ preferred)

[Desired Characteristics]

  • 厳しい状況にあっても、説明責任を保ちながら、着実に成果に結びつけることができる。
  • 正直で、誠実、率直な行いで他の人からの信用と信頼を獲得できる。
  • 組織目標と整合した方策を推進するために、計画を立案し、業務に優先順位をつけることができる。

[Employment Type]
Full time

[Salary]
8M-13M yen
※Experiences and skills will be considered

[Location]
Osaka Prefecture
出張あり(東京、1-2回/月程度)
在宅勤務の可能性あり


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