(Direct Contract)IT Support - Law Firm

Location: Tokyo, Japan
Job Type: 契約
Salary ¥3500000.00 - ¥4800000.00 per annum
Specialization: テクノロジー・デジタル・通信
Sub-specialization デスクトップサポート/アプリケーションサポート
お問合せ Steve Lai
参照 JO-1910-428955
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[Company Description]
Global Law Firm


  • Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications.
  • Owns and drives issues to resolution including escalation to specialized resources within the broader IT organization. Remains engaged on issues until resolution.
  • Provide Tier 2 technical support for client facilities such as video conferencing and audio conferencing services.
  • Lead, coordinate and participate in improvements as they relate to the on-site IT environment.
  • Serves as an advocate for the organization's information security management system. Assists customers to work efficiently within the ISMS framework.
  • Test fixes to ensure problems have been adequately resolved.
  • Perform post-resolution follow-ups to customer requests.
  • Evaluate documented resolutions and analyse trends
  • Field incoming requests from customers via both telephone and e-mail in a courteous manner.
  • Build rapport with customers.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.



  • Experience in the field of computer science, information sciences, or related field for 3 to 5 years.
  • Microsoft MCP desired or other appropriate certification.
  • Proven track record of working under Service Level Agreements and a Service Desk framework.
  • Exceptional written and oral communication skills in Japanese & English.


[Employment Type]
Direct Contract

[Work location]

[Working days]
Monday to Friday

3.5M ~ 4.8M
(Experiences and skills will be considered)

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