クライアントサポートエンジニア - フィンテック企業

Location: Tokyo, Japan
Job Type: 正社員
Salary ¥8000000.00 - ¥12000000.00 per annum
Specialization: テクノロジー・デジタル・通信
Sub-specialization コンサルティング
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お問合せ Kenichi Ito
参照 JO-1811-407287
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[Company Description]
Global Fintech Company

[Responsibilities]

  • Develop and deploy fraud transaction screening rules and methodologies.
  • Configure Fraud Analyst user interface to Customer specifications.
  • Support existing and new clients regarding Intercepts system usage.
  • Develop additional tactics and other procedures to diminish Customers' risk.
  • Work closely with Customers to identify new features and functionality for Intercepts.
  • Work closely with Acetify Subject Matter Experts to evaluate and identify emerging technologies / fraud trends and adapt new approaches and features as needed.
  • Develop strong relationship with Customers to deliver exceptional service and ensure that expectations are exceeded.
  • Act as a liaison between new and existing Customers and internal departments including technical development.

[Requirements]

  • Bachelor's Degree and/or 3+ years' experience of application support, preferably supporting software as a service (SaaS)
  • Dynamic and energetic approach to problem solving in order to further a best in class Customer experience.
  • Experience with technical troubleshooting of an application
  • Prior experience working directly with customers
  • Knowledge of SQL or XML preferable
  • Strong knowledge of online fraud prevention strategies
  • Excellent written and verbal communication skills in English and Japanese
  • Job operates an on-call schedule
  • Job may require minimal travel.

[Employment Type]
Full time

[Salary]
8 Million Yen ~ 12 Million Yen
(Experiences and skills will be considered)

[Location]
Tokyo


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