オンボーディングマネージャー - IT企業

勤務地 Tokyo, Japan
職種 正社員
給与 ¥8000000.00 - ¥12000000.00 per annum
専門 テクノロジー・デジタル・通信,
Sub-specialization プロジェクトマネジメント, PMO,
お問合せ Kenichi Ito
参照 JO-2006-441928
about Kenichi Ito

[Company Description]
急成長中IT企業
Enterprise software products and services provider

[Responsibilities]
the Sr. Onboarding Project Manager (Sr. OPM) is responsible for assuring the successful onboarding of our top clients across all supported product lines, including.The Sr. OPM is responsible for leading the successful on-time completion of the client onboarding project plan. Key tasks include developing the Onboarding Project plan, establishing client and our project roles and responsibilities, identifying project risk areas, creating risk mitigation plans and managing all escalations related these accounts. The Sr. OPM will manage all executive, onsite meeting and project reporting, both with the client and to the our internal management teams.

Essential Duties and Responsibilities

  • Responsible for successful, on-time completion of client onboarding projects
  • Leads internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables
  • Develops and drives onboarding project risk mitigation and leads all escalations related to these projects
  • Provide pre-sales client onboarding assistance for the sales organization
  • Ensures onboarding tasks are performed in accordance with ISO processes
  • Maintain up-to-date project information in Smartsheet, Salesforce.com and other systems
  • Manage client communications and escalations with Client Executives during the onboarding process
  • Provide detailed and timely status reporting to internal management team
  • Assure excellent client satisfaction with entire onboarding process
  • Secure client reference ability at conclusion of onboarding
  • Identify and propose onboarding innovations and improvement opportunities
  • 20% travel expected

[Requirements]
Education

  • Bachelor and/or Master's Degree in Business, Finance, Computer Science or related field, or equivalent experience

Experience

  • 15+ years consulting or project management experience working with SAP or Oracle EBS enterprise applications or Oracle Database, including strong client management or sales experience
  • 5+ years ERP application implementation and/or upgrade project management experience
  • 10+ years C-Level executive communication and relationship management experience
  • Demonstrated, proven track record in helping CIOs leverage their IT solutions to meet business objectives
  • Extensive experience in project management, including knowledge of project management tools, techniques, methodologies
  • Technical consulting background preferred

Skills

  • C-Level communication
  • Project management
  • Escalation management
  • Negotiation and Objection-Handling skills
  • Strong analytical and problem-solving skills
  • Ability to successfully execute the Onboarding Project Plan with successful results
  • Excellent organizational, communication, interpersonal, relationship building skills
  • Ability to work well in a cross-functional, matrix management environment
  • Expertise using common project management tools: e.g. MS Project, Visio, Excel and PowerPoint
  • Strong English verbal and written communication skills
  • Fluent ~ Native level Japanese
  • Strong analytical and problem-solving skills
  • Excellent organizational, communication, interpersonal, relationship building skills

Desired Qualifications

  • Project Management certification or equivalent
  • SAP or Oracle Implementation and/or technical certifications

[Employment Type]
Full time

[Salary]
8〜12M

[Location]
Tokyo

[Welfare]
Social insurance

[Holidays]
Full 2 holiday week system (Sat/Sun) national holidays
New year's holiday
Annual Leave

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