Technical Trainer - Software Company

Location: Tokyo
Contract Type: Permanent
Salary: ¥10000000.00 - ¥16000000.00 (年収)
Specialization: Technology & Digital, Telecommunication,
Sub Specialization: IT Consulting,
Contact: Maki Takei
Reference: JO-2301-477631

・Applicants must have permission to work in Japan
・Applicants must be able to speak fluent ~ native level Japanese (Equivalent to JLPT N1)

☑Foreign business
☑English language required
☑Japanese language required
☑Flex time

Technical Trainer

[Company Description]
Software Company

The Technical Trainer position is a role responsible for delivering technical training to potential or existing customers and partners to drive adoption and usage of our products and technologies. The Senior Technical Trainer contributes to improving participant's technical and practical knowledge, though passionate teaching, to establish positive customer relationships and help achieve customer success.

What you get to do in this role:

  • Deliver instructor-led public classroom training to end-user customer and partner administrator/implementer/developers
  • Plan and deliver onsite private training classes
  • Assist in the development of technical training curriculum and hands-on exercises
  • Maintain expert knowledge of our platform and products via webinars, training and other available resources
  • Acquire certification of platform, products and technologies and stay current to be certified as technical trainer
  • Help localization of training courseware and exams
  • Mentor and train internal and external authorized trainers
  • Work with highly international and multi-cultural teams
  • Travel up to 20%

In order to be successful in this role, we need someone who has:

  • Experience and background with Enterprise software (PaaS, SaaS recommended)
  • Excellent self-learning skills to catch up technical knowledge from prerelease document, software, hardware
  • Excellent presentation and facilitation skills to deliver virtual/onsite seminars in multiple days
  • Knowledge and hands on experience developing or implementing ITSM solutions or similar preferred
  • Background in ITIL, Service Management, Asset Management, IT Management preferred
  • High level of flexibility, creativity, and dependability



  • お客様またはパートナー企業様の管理者、構築エンジニア、開発者に向けた一般開催のクラスルーム形式のトレーニング実施
  • オンサイトでのプライベートクラスの計画と実施
  • テクニカルトレーニングのカリキュラムとハンズオン演習の開発のサポート
  • Webinar、トレーニング、各種リソースを利用し、プラットフォームと各製品に関する知識を最新のものとする
  • トレーニングテキストや試験の翻訳のサポート、レビュー
  • 社内外含む認定講師に向けたサポートとトレーニング
  • 世界各国のチームとの国際的なコミュニケーションと協業
  • トレーニングデリバリー(国内)やグローバルイベントでの出張(20%程度)


  • Minimum of 3 years' experience in a technical training for related technology products and services
  • Knowledge and hands on experience in developing or implementing ITOM solutions or similar preferred
  • Knowledge and hands on experience in developing or implementing CSM solutions or similar preferred
  • IITT or equivalent Teaching qualification preferred
  • ITIL Foundation certification preferred
  • Excellent understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language essential
  • Web Portal development skills utilizing Bootstrap and AngularJS are essential
  • Good working knowledge of MS Office applications, including: Word, Excel, and PowerPoint
  • Japanese Language level: Fluent - Native (Equivalent to JLPT N1)
  • English Language level::Reading and writing


  • エンタープライズソフトウェア(PaaS経験はプラス)、プログラミング(JavaScript経験推奨)のバックグラウンドと経験
  • プレリリースドキュメントやプレリリースソフトウェア、ハードウェアから、高度なテクニカルナレッジを自身でいち早く習得する能力
  • バーチャル形式やオンライン形式を含む複数日にまたがる講義内での口頭、文章における高いプレゼンテーション能力
  • IT Service Managementソリューションやそれに似た開発や導入の経験と知識
  • ITIL, Service Management, Asset Management, IT Managementなどのバックグラウンド
  • 柔軟性、創造性、自立心に富んだ方


  • 関連するテクノロジー製品、サービスにおけるテクニカルとトレーニング講義の経験(最低3年間)
  • 複数製品のテクニカルトレーニングを様々な参加者レベルに、様々な形式(クラスルーム、バーチャルクラスルーム、レコーディングなど)で講義した経験
  • IT Operation Managementソリューションやそれに似た開発や導入の経験と知識
  • Customer Service Managementソリューションやそれに似た開発や導入の経験と知識
  • IITT や同等のテクニカルスキル推奨
  • ITIL Foundation資格保有推奨
  • WEBテクノロジー(HTML, CSS or JavaScript)の深い理解とプログラミングやスクリプト言語の経験 推奨
  • BootstrapやAngularJS によるWEBポータルの開発経験 推奨
  • Word, Excel, PowerPoint を含むMicrosoft Office のスキル
  • 日本語ネイティブ、英語読み書き

10-16 million JPY

Social insurance

Full 2 holiday week system (Sat/Sun) national holidays
New year's holiday
Annual Leave

Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.

Reference: JO-2301-477631
Seniority Level: Mid-Senior level
Job Function: Information Technology