Support Engineer - IT関連企業

Location: Tokyo
Contract Type: Permanent
Salary: ¥6500000.00 - ¥8500000.00 (年収)
Specialization: Technology & Digital, Telecommunication,
Sub Specialization: Technical / Customer Support,
Contact: Maki Takei
Reference: JO-2204-470143

・Applicants must have permission to work in Japan
・Applicants must be able to speak fluent ~ native level Japanese (Equivalent to JLPT N1)

☑外資系企業 ☑英語力が必要 ☑リモートワーク可能

Support Engineer


・ 語学力、グローバル感覚が身につきます:クライアントとのやり取りだけでなく、海外のオフィスメンバーとのやり取りが多く発生します。グローバル環境に身を置き経験を積むことで、インターナショナルコミニケーション能力がつき海外で通用できるグローバル人材に必要なビジネスセンスが養えます。
・ 研修制度が充実しています:現在はリモートにてご自宅から製品教育をしっかり受講できます。
・ オープンでフラットな風土、グローバルでアットホームな雰囲気を持ち、社員それぞれが自分たちの製品に惚れ、誇りを持って仕事をしているのでモチベーション高く充実して仕事をしているメンバーが集まっています。


  • Will be responsible for troubleshooting and resolving technical issues. Act as a product technical liaison between the customer and various internal teams such as support, development, and consulting; this will involve ongoing learning for yourself and capturing knowledge for sharing with others.
  • Develop expertise in selected our solutions and work to drive and improve the value customers are receiving in their investment, aiming to increase overall consumption of our products.
  • Need to be detail-oriented, organized, and be able to manage time effectively in a challenging environment. A strong desire for learning, self-improvement, and collaboration in technical and personal / soft skills is essential.
  • The Ideal candidate will have extensive hands-on Systems Administration experience, exceptional communication skills (written and oral), experience working in the IT or Software industry, effective team leadership skills, excellent prioritization skills, and attention to detail with a strong drive for success.
  • トラブルシューティングとテクニカルイシューの解決・顧客と様々な内部チーム(サポート・開発・コンサル等)のプロダクトテクニカル面でのリエゾン。

What you'll do:

  • Act as technical and application liaison between the client and other internal teams.
  • Communicates product and solution expertise to internal and external customers.
  • Documents all case interactions with Cloud Services clients.
  • Exhibits a strong commitment to customer service while building client partnerships.
  • Follows operational guidelines for interacting with other associates.
  • Learns new solutions and technologies required to support Cloud Services clients.
  • Leverages customer service, communication, and problem-solving skills to solve inquiries from Cloud Services customers.
  • Manages and responds to client requests via phone, e-mail, and web interface.
  • Provides updates and case statuses to customers and management.
  • Understands and triages customer issues. Leverages any and all necessary technical research (code review, database queries, traces, debug, etc.) or team collaboration.
  • Understands our solutions and individual client configurations as well as the third-party tools required to support our solutions.
  • Utilizes support tools (Zoom, Teams etc.) to expedite client issues resolution.
  • Works as a team member to utilize technical skills and solution expertise to resolve client issues.


  • 問題分析・解決能力
  • SQL及びバッチスクリプティングに習熟していること(DBはOracleでOK)
  • ビジネス英会話(TOEIC730点以上)


  • DBA、ネットワーク、Azure、Linux等の知識
  • サプライチェーン製品の導入または運用保守経験(何かしらのシステム構築・運用保守経験でも可)




Reference: JO-2204-470143
Seniority Level: Mid-Senior level
Job Function: Information Technology