MANDATORY
・Applicants must have permission to work in Japan
・Applicants must be able to speak fluent ~ native level Japanese (Equivalent to JLPT N1)

☑外資系企業 ☑英語力が必要

[ポジション]
（契約社員）コールセンターチームリーダー
＜クライアント：外資系インシュアテック/Insurance tech会社＞

[事業内容・会社の特徴]
BPO企業

[仕事内容]

• Perform operational tasks within Customer Servicing area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Coordinating all required continuous improvement actions.
• Customer service operational tasks: Call handling, Channel handling - Emails & Chat, Customer enquiries, Complaint handling
• Ensure efficient customer service processes
• Manage customer queries by sharing products information, repair request submission and checking status, etc. to customers when asked.
• Manage daily call queries which include 1st level escalation management in a composed manner.
• Ability to respond email and written request from customer in accordance with companies operating procedure within the stipulated turnaround time.
• Maintain customer services support with program subscribers.
• Flair in writing and composing to or customers on customer queries
• Language Support required: Good verbal and written communication skills - Primary Local Language

[応募資格]

• 1 year of experience in CS/Japanese Contact Center
• Native level Japanese speaking resources.
• Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset
• Bias for action (focus on results and use of intelligent risk taking)
• Team Alignment (team player; supports and respects others) ▪ Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
• Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
• Good communication skills, ability to cooperate with external and internal customers
• Problem solving and decision-making ability
• Ability to work with various IT applications
• Customer service orientation
• Ability to work effectively under pressure
• Knowledge of MS Office

[勤務時間]
10:00~19:00
月〜日

[給与]
40~45万円/月（能力・経験を考慮し決定します）

[雇用形態]
契約社員（1年間・更新可能性有）

[勤務地]
東京都千代田区
*オフィス検討中ですが、現時点ではこちらのオフィスに出勤していただきます

[開始日]
3/27~3/29

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詳細はその際に別途明示いたします。

Reference: JO-2302-479130
#LI-Onsite
Seniority Level: Mid-Senior level
Job Function: Customer Service