MANDATORY

• Applicants must have permission to work in Japan
• Applicants must be able to speak fluent ~ native level Japanese (Equivalent to JLPT N1)

☑外資系企業 ☑英語力が必要 ☑フレックス勤務

[ポジション]
National Sea Logistics Sales Manager

• 同社の海上貨物事業におけるカスタマーサービス部門の総責任者ポジションです。
• 組織構成：配下マネージャー3名、スタッフ総数32名（東京、大阪各拠点スタッフの合計）
• レポート先：Sea Logistics部門General Manager

[事業内容・会社の特徴]
外資系フォワーダー
グローバルな社内環境が特徴です。
世界トップシェアの実績を背景とする安定した経営環境に加え、アットホームで和気あいあいとした職場環境が同社の魅力のひとつです。

[仕事内容]
Tasks and Responsibilities：

• Leading your team by example by demonstrating what it means to be accountable for the customer experience and coaching your team in leading the delivery of the customer promise.
• Inspiring your team and others to create a positive learning and problem-solving environment so service failures and complaints from our customers are the platform for all teams to collaborate on constant improvement initiatives.
• Pro-actively identify areas of risk where information is missing, incomplete or out-dated that could jeopardize the delivery of the customer promise and direct others to maintain accurate information at all times.
• Relentlessly pursue long-lasting relationships with our customers and drive your teams to exceed growth and financial targets.
• Promote our behaviours, corporate strategy and financial goals, ensuring these are translated into compelling and aspirational targets for the customer care teams.
• Advocate the development of IT solutions for deployment within the customer care teams that improve transparency, workflow, quality and efficiency.
• Mentor, inspire and lead the next generation of leaders and talents.

[応募条件]

• Expertise in leading Customer Service teams preferable for multi-national companies.
• Minimum 10 years of relevant experience, ideally in customer related and leadership roles.
• A proven passion for building and leading multi-cultural teams.
• Ability to balance being assertive and collaborative in order to achieve desired outcomes.
• Strong commercial acumen and strategic thinking capabilities.
• Ability to converse in Japanese and English fluently.

[給与]
1100万円〜1250万円
（能力・経験を考慮し当社規定により決定します。）

[勤務時間]
標準時間：9:00〜18:00
フレックスタイム制

[待遇・福利厚生]
社会保険完備、通勤手当、退職金制度、その他会社の定める福利厚生プログラム

[休日休暇]
完全週休2日（土曜日、日曜日）、有給休暇、夏季・年末年始休暇、その他特別休暇 など

[選考プロセス]
書類選考、面接数回を予定

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ご紹介できる場合は、5営業日以内に担当コンサルタントよりご連絡いたします。
詳細はその際に別途明示いたします。

Reference: JO-2210-475227
Seniority Level： Mid Senior Level
Job Function: Supply Chain