End User Services Manager - EC Company

Location: Tokyo
Contract Type: Permanent
Salary: ¥8000000.00 - ¥10000000.00 (年収)
Specialization: Technology & Digital, Telecommunication,
Sub Specialization: Network Engineer/Specialist, Technical / Customer Support, Infrastructure and Services Delivery,
Contact: Arshad Azad
Reference: JO-2208-473337

MANDATORY
・Applicants must have permission to work in Japan
・Applicants must be able to speak fluent ~ native level Japanese (Equivalent to JLPT N1)

☑Foreign business ☑English language required ☑Japanese language required ☑Flex time ☑Hybrid (On-site x Remote)

[Position]
End User Services Manager
*Flexible working environment.
*Low turnover
*Work with global members

[Company Description]
Global EC Company

[Responsibilities]

  • Operation of a team of about 10 members (including overseas)
  • Multi-directional communication and coordination within the IT department, users, business front, management, etc.
  • Technical direction to team members in the area of responsibility (end user service / workplace engineering) (including information security related)

[Requirements]
[MUST]

  • Smooth communication and coordination with users and business fronts in the IT department
  • Over 3 years of team management experience (including personnel evaluation)
  • Around 5 years of system development, maintenance and operation experience (e.g. Windows operating system, O365, SaaS, domain network)
  • Work experience in English (business level)

[Welcome (WANT)]

  • Automation with Power Shell
  • Improve operational efficiency using RRA
  • Work experience in a matrix organization at a foreign-affiliated company

[Salary]
8-10 million JPY + Bonus

[Welfare]
Social insurance, Work Style: Hybrid style

[Holidays]
Full 2 holiday week system (Sat/Sun) national holidays
New year's holiday
Annual Leave

Please click "apply" if you are interested in the job.
We will review your profile and contact you within five business days should we find that you satisfy the requirements of the hiring company.
Further details about the company and position will be notified at a later date.

Reference: JO-2208-473337
#LI-Hybrid
Seniority Level: Mid-Senior level
Job Function: Information Technology