Customer Service Duty Manager - 空港グランドハンドリング会社

Location: Tokyo
Contract Type: Permanent
Salary: ¥5500000 - ¥8000000 (年収)
Specialization: Hospitality & Tourism,
Sub Specialization: Service Center / Front Office / Duty / Security,
Contact: Yu Takada
Reference: JO-2211-475929
Yu Takada

・Applicants must have permission to work in Japan
・Applicants must be able to speak fluent ~ native level Japanese (Equivalent to JLPT N1)

☑外資系企業 ☑英語力が必要

Duty Manager


Operational responsibility
▪Responsible for coordinating all factors affecting day-of-operations in their specified area of responsibility.
▪Execution of daily briefings for team leads
▪Assure smooth communication with OCC to proactively manage operational difficulties
▪Conduct regular team discussions with foreman and business line lead to identify improvements
▪Show frontline presence in operational area
▪Oversee activities to ensure work safety, health and environmental protection within the area of responsibility
▪Initiate investigations on irregularities, accidents or complaints as per our standard reporting requirements
▪Manage and contribute towards change within the operational environment
▪Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)
▪Supervise/control and follow up staff attendance and absences
▪In small stations, serves as single point of contact in case of emergencies / irregularities, coordinating remedial actions across business lines
▪In small station, assumes responsibility for a business line / customer portfolio, to act as a single point of contact during shift
▪In Medium and Large stations, responsible for escalating any customer issues to business line leader /
station manager
▪In Medium and Large stations, ensures day-of allocation happens accurately with the support of the OCC

・The new organizational structure will allow them to play an active role in the company.
・Gain management experience while working on the front line.
・This position → Business line manager → Station manager
・This position → Other station Duty manager

・Grounhandling customer service, ramp servise, airline, cargo experience up to 5 years
・People management + performance evaluation
・Supervision experience ・Drivers licence(AT only is OK)
・English:Communication level or Business level
・Japanese: Native or JLPT N1 or N2
※Communication with Airline(email, oral), Airline audit, talk with passenger

・KPI / Performance management
・Hospitality related work experience(PAX DM) ・English:fluent

・Flexibility / open mind-set
・Good communication skill
・Leadership / decision making
・Self management skill
・Investigation skill
・Logical thinking skill
・Basic PC skill and office soft skill(Word, Excel, Powerpoint, outlook, Teams)





Reference: JO-2211-475929
Seniority Level: Mid-Senior level
Job Function:Customer Service, Other