Success Manager (CSM & PSM) - IT Company

Location: Tokyo, Japan
Job Type: Permanent
Salary ¥8000000 - ¥12000000 per annum
Specialization: Technology & Digital, Telecommunication
Sub Specialization: Sales
Contact: Hajime Nakayama
Reference: JO-1810-405479
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[Company Summary ]
Global IT Company


  • Leverage our Customer Success Methodology and partner with customer executives to understand their objectives, assess their capabilities and prescribe recommendations to help them accelerate achievement of their business objectives and build a transformational vision
  • Focus on customer intimacy - deliver business impact and innovation to a customer's business by truly understanding our customers' key business issues and opportunities
  • Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper
  • Working collaboratively with the account team and the company Execs, effectively network within accounts from the C-Level down, in order to help customers achieve their objectives
  • Evangelize the capabilities of the company across all of our Clouds
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map the company features and associated business benefits to address their needs
  • Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
  • When appropriate, recommend additional the company Cloud Services needed to drive success
  • Serve as a customer advocate in driving industry best practices and the evolution of the company product and platform functionality, courses and administrative services integral to the customer's success


  • High-level fluency in Japanese
  • BA/BS or equivalent
  • Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections
  • Navigate customer organizational structures to identify and build relationships with executives and stakeholders who define the company's strategic objectives
  • Strong consulting skills and proven results working as a Trusted Advisor to drive business value for clients or stakeholders
  • Credible and effective C-level advisor and coach, especially around change management (cultural, technical or business)
  • In-depth knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
  • Strong knowledge of the company product and platform features, capabilities, and best use
  • Ability to quickly grasp and distinctly explain technological and business concepts

[Employment Type]
Full Time Employee

[Work Location]

8 Million Yen ~ 12 Million Yen
(Experiences and skills will be considered)

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