IT Support & Operation Lead - 飲料メーカー

Location: Tokyo, Japan
Job Type: Permanent
Salary: ¥5500000.00 - ¥7200000.00 per annum
Specialization: Technology & Digital, Telecommunication,
Sub Specialization: Desktop / Application Support / HelpDesk, Infrastructure and Services Delivery,
Contact: Alexander Richardson
Reference: JO-2103-457121
about Alexander Richardson

※Applicants must have permission to work in Japan and required fluent ~ native level Japanese.

[事業内容・会社の特徴]
外資系飲料メーカー

[仕事内容]
情報システム(IS/IT)部門における、カスタマーケア担当ポジションです。
IS/ITは店舗・Webなどのオムニチャネルを通じて展開する飲料事業を、基幹システムおよびITインフラ(Server/Network/Cloud)の面から支えています。同ポジションにおいては、ITインフラを中心に、環境の安定稼働のためのインフラ最適化や障害対応をリードして頂きます。

Lead acts as the Company's Single Point of Contact (SPOC) in the area of IT infrastructure, and is responsible for installation, maintenance, operations, and first level support of the market IT infrastructure according to the agreed Service Level Agreement (if applicable)

The tasks include, but not limited to:

  • In accordance with SLA, provide high quality, customer focused infrastructure support in the market.,
  • Managing local/virtual team of desktop and server support specialists in local to provide high quality, customer focused infrastructure support to the market, and coordination across the related teams in company's IT organization.

Key outputs:

  • End User Support
  • IT Operation Lead
  • IT Project Support (for Local IT environments - workstation, infrastructure and network)
  • Continuous Improvement

[応募資格]

  • 大卒以上
  • ビジネスレベルの英語力/TOEIC 800以上(読み/書き/オンライン会議でのディスカッション参加に問題のないレベル)

◇Required Skills and Knowledge

  • Proficiency in all Microsoft Office products (Word, Excel, PowerPoint, SharePoint, Skype, Teams)
  • Active Directory
  • Basic knowledge of system and networking technologies

◇Required Competencies

  • Excellent written and verbal communication skills
  • Willingness to work collaboratively with multiple parties
  • Customer service based mindset
  • Self-starter

◇Required Work Experience

  • 3+ Years of experience in helpdesk/IT support or a similar role.

※Experience applying these skills in a remote capacity is required.

  • 2+ Years -- Office 365
  • 1+ Years -- network / cloud infrastructure
  • 1+ Years -- team lead (regardless of teams size)

[歓迎されるスキル・経験]

  • Bachelor degree in Computer Science or related technical discipline
  • IT certifications (CISCO, ITIL, IPA certifications, etc)

[求める人物像]

  • Communication and interpersonal skills with balanced approach to people, results, and process
  • Ability to work with virtual teams
  • Service delivery oriented - including: prioritization, scheduling, and service
  • Highly self-motivated, resourceful, with the ability to work well under pressure
  • Pragmatism and flexibility
  • Structured and process orientation

[雇用形態]
正社員

[勤務地]
Tokyo

[勤務時間]
9:00〜17:45(休憩60分)

[給与]
550万〜720万円
※能力・経験を考慮し当社規定により決定します。

[待遇・福利厚生]

  • 通勤交通費(会社規定により支給)
  • 別居手当等
  • 社会保険:健康保険・厚生年金・雇用保険・労災保険
  • 福利厚生:退職金制度・確定拠出年金制度・財形貯蓄(住宅・年金)・財形住宅融資制度・育児休業・介護休業制度・借上社宅制度・リゾート施設(契約保養所)・国内・海外研修制度 等

備考:手当、福利厚生につきましては、改定、見直しがされる可能性があります。

[休日休暇]

  • 年間休日123日
  • 完全週休二日制 (土、日、祝、夏季・年末年始休暇)、慶弔休暇
  • 有給休暇:初年度10日(入社日に付与)最大20日


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