Global Food company - Market Quality Specialist

Location: Tokyo, Japan
Job Type: Permanent
Salary ¥5000000.00 - ¥9000000.00 per annum
Specialization: Supply Chain, Procurement, Logistics & Transportation
Sub Specialization: Quality Control/Quality Assurance/SQE
Contact: Yuki Naito
Reference: JO-2009-448004
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Note: Applicants must have permission to work in Japan.

[Company Description]
Global Food Company

Responsible for Quality Performance

  • Responsible for measuring and monitoring all quality performance of products / services from assigned factories. This role represents in quality review for products / services for assigned factories in Japan market.
  • Drive continuous improvement programs to achieve excellence in market unit Quality collaborating with and influencing to assigned factories.
  • Facilitate regular quality review with assigned factories to review their performance and agree on priorities as focus improvement.
  • Drives understandings of consumers and customers insights and expectations to quality in the market. Communicate such insights / expectation with technical specification to the regional and factory R&D team.

Quality Incident Management:

  • Manage quality issues/incidents in the market including non-conformance management, rework management, and hold & release management.
  • In case of quality incident, lead the market unit according to the quality incident management process.
  • At the time of a critical quality incident, Co-lead a quality incident management process in the Japan market with Market unit quality manager or higher senior leader in the market
  • Act as a single point of contact in Japan market with a factory (or factories) and drive recommendation of actions in the situations when the quality of the products / services from a factory (or factories) are in question.
  • Escalate unresolved quality issues, significant quality risk/concerns to upper manager.

Preventive Actions for new products and/or any change management:

  • Contribute minimizing quality related issues for new products introductions and/or any product change management via risk assessment under the project management process in the area of product/package design, supply chain operations, etc. Lead any quality related issue resolution with the project team members.
  • Provide inputs to R&D/Quality team by reviewing product and package specification for solid quality requirements and process control management.
  • Support new project in artwork development (e.g. labeling, instruction, etc.)

Support Quality Management Process (QMP) and Global Standard Compliance

  • Support QMP leader for implementation and compliance of QMP and other global standard into the work operation in Japan. The role may delegated to lead compliance of a few specific Global Standards.
  • Support an audit leader in QMP audits (internal/ regional / LRQA) in the company and lead external partners audits (warehouse, distributor, copacker).

Support Team Engagement and Talent Developments:

  • Lead team engagement activities supporting Market quality manager.
  • Support team's talent development through coaching and supervising peers.

Context and Scope

  • Own several factories' quality performance in the market unit. Interface to those factories, typically outside of Japan. Communication will be in English via telephone, email, and face-to-face meeting.
  • Report to a local market unit quality manager, who reports to Japan Market Logistics & S&OP+Supply Chain Director.
  • Supervise a supporting contractor for administration / execution support (i.e. data analysis, reworking, and quality checking.)
  • Collaborate with Regional central quality team for market unit community in the region.


  • Experience within an R&D/Q&FS is required and experience in auditing of Quality Management Systems. Science background and a history of delivery; HACCP knowledge.
  • 2 yrs experience working similar role in FMCG company
  • Understanding of quality management principles, working in teams, process management, conflict resolution, Technical problem solving - Root cause analysis.
  • English communication skill for meeting, telephone, presentation, and email.
  • Degree in Food Science/Technology or related science/technical discipline

[Employment Type]
Full time

(Experiences and skills will be considered)


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Further details about the company and position will be notified at a later date.